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Refund Policy

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Delicacy reserves the right to deny any return request.

We have a hassle-free 30 day money bank guarantee.If you are not totally satisfied with your purchase, we will give you a full refund within 30 days.

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic and we will give you money back in full. Then, if possible, you can donate your product to local charity or recycle it.